This article explores strategies for handling confrontational behaviour with insight and empathy. Understanding that aggression often stems from the aggressor's internal struggles allows for a compassionate approach to de-escalation. The piece emphasises psychological projection and how ACT can help guide individuals to respond based on their values, rather than reacting impulsively.
Key de-escalation strategies include finding common ground, acknowledging the other person’s perspective, reflective listening, offering choices, while trying to stay calm.